CP HELP DESK

CP HELP DESK is a software application that helps you to communicate effectively with your customers. It allows you to process a large number of requests and work with them efficiently. Its advantage is not only the recording of all events and their clarity, but above all the quick transfer to competent persons for solution and the overall improvement of communication with customers. With it, you get automatic control of the fulfilment of the set deadlines (when a request is made, the operator immediately has the necessary deadlines according to the service contract) and the creation of reports and statistics that will certainly be appreciated by your managers.

WHAT CAN CP HELP DESK DO?

• answering customer requests by phone, web, email or by receiving an alarm from an external device identifying the customer and displaying information about them before picking up the call
• recording calls and assigning them to a specific request
• informing the customer about the status of the solution, automatically sending an email
• tracking communication history and creating a database of information
• detailed record of the solution including the possibility to attach attachments
• setting of resolution deadlines and their automatic check
• filtering and sorting of requests according to selected criteria (e.g. nature of the request, customer, status of the solution, ...)
• separate display area for the solution team and customer
• option to set solution priorities
• setting the way of escalating requests
• access of service technicians "in the field" via web interface, PDA, ...
• user generation of reports and graphical overviews
• possibility of integration with existing CRM, ERP,... (XML, API, WEB Services, .NET remoting, etc.)
• setting different permission levels
• multi-language versions
• the ability to customize the application according to the needs and activities of the company
• setting the appearance of the web interface according to your graphic rules